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PERSONAL DATA PROTECTION ACT (PDPA)

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PERSONAL DATA PROTECTION ACT (PDPA)

Dear Our Valued Customers/Suppliers/Business Partners/Consultants,

Re: Personal Data Protection Guidelines - Personal Information - Notice and Consent

SIRIM BERHAD of No. 1, Persiaran Dato' Menteri, Section 2, 40700 Shah Alam, Selangor, Malaysia, for the avoidance of doubt, includes all its subsidiaries and associated companies (“SIRIM Group”) (hereinafter referred as "We", "Us", "Our") are committed to maintain the confidentiality, security and integrity of the personal data supplied by you. This Guidelines aims to highlight the manner we deal with the personal data and the choices available to you to access or limit our access to the personal data.

Types of personal data collected and processed by us

When we provide our services to you, we may collect the following personal data provided by you:-

  • o    Name
  • o    Identity Card / Passport Number
  • o    Gender
  • o    Address
  • o    Marital Status
  • o    Race
  • o    Occupation
  • o    Personal Contact Number
  • o    Email Address
  • o    Personal Bank Account Details
  • o    Credit Card information

In order for you to enjoy the full benefits of our services, we mayrequire you to provide us with the above data.

We may from time to time request for certain other personal data that may be relevant to provide our services.

You have the choice, at any time, not to provide your personal data or to revoke your consent to SIRIM Group processing and use of your personal data in accordance with this Guidelines. However, should you decline to provide your personal data or withdraw your consent for us to process your personal data, we may not not be able to provide you with the full benefit of our programme and services.

How we use your personal data

We collect personal data for the following purposes:

  • o    assessing your requirements for services;
  • o    fulfil our contractual obligations towards you;
  • o    responding to enquiries made;
  • o    research purposes including historical and statistical purposes;
  • o    matching any data held by us relating to you from time to time;
  • o    to enable us to monitor, review and improve the products and services which we offer;
  • o    for assessment and analysis of our market, customers, products and services, including asking you for your opinions on our products and services and carrying out customer surveys;
  • o    provide you with regular communications (including marketing communication in relation to our services) from us;
  • o    investigation of complaints, suspected suspicious transactions and research for service or goods improvement;
  • o    responding to your queries or data access requests and facilitating our daily operation;
  • o    to comply with and/or authorised by legal or regulatory requirements;
  • o    record keeping and updating customers’ records;
  • o    to manage risk; and
  • o    for such other purposes which you have consented.

 

The personal data collected will be retained by us for the duration permitted/required under Malaysian law, which may extend to periods after termination of your contractual relationship with us.

Security

We maintain the security of personal data as follows:

  • o    Adequate security control systems with a combination of physical and electronic access controls, firewall technology and other reasonable security measures are in place to safeguard the confidentiality and security of your personal data;
  • o    Access to your personal data by our staff is strictly on a need-to-know basis;

Ensure that our third party service providers, agents or contractors observe and practise a similar standard of security.We strongly suggest that you only connect from a secured network. Avoid connecting from networks with unknown or uncertain security characteristics.

No personally identifiable information is gathered during the browsing of SIRIM Group Website except for information given by you via e-mails.

Cookies

We collect information about your visit of our websites from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of our websites as we will be unable to personalize aspects of your use of the website.

SIRIM Group Website uses only ‘non-persistent cookies’ or ‘per-session cookies’ which serves technical purposes like switching the languages of the Website. These cookies do not permanently record data and they are not stored on your computer’s hard drive. Once you close your browser, the cookie is deleted.

When you visit our web site(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our web site will not be deployed for collecting personally identifiable information. For your information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our web sites.

SIRIM Group Website contains links to other websites, both Government and Non-Government organisations. This Personal Data Protection Guidelines applies solely only to our site and you should be aware that other sites linked by the website may have different personal data protection policies applicable to it. To determine how they deal with your personal information, you should ensure that you read their respective personal data protection policies.

Disclosure of your personal data

We may disclose your personal data to:-

  • o    our third party service providers, agents or contractors who work with us whether in or outside Malaysia, to provide services to you;
  • o    members of SIRIM Group;
  • o    any actual or proposed assignee, transferee, participant or sub-participant of our rights or business;
  • o    any person to whom we are under an obligation to make disclosure under the requirements of any law, rules, regulations, court order, codes of practice or guidelines binding on us including, without limitation, any applicable regulators, governmental bodies, or industry recognised bodies, and where otherwise required by law; and
  • o    our auditors, lawyers, consultants and other advisors.

Rights and choices

We welcome all feedbacks/inquiries. If you would like to make any inquiries, complaint, request access or correction of your personal data, please contact us at:-

SIRIM Group Data Protection Officer : Puan Zurina binti Mohd. Bistari

Email to : zurina@sirim.my

Any request for access or correction of personal data may be subject to a fee and also to this Guidelines or existing data protection laws.

However, we reserve the right to decline to process requests which jeopardize the security and privacy of the personal data of others as well as requests which are impractical or not made in good faith.

Where you elect to limit our right to process the personal data, the limitation does not include processing of mandatory personal data.

Further Amendments

We will from time to time, post amendments to this Guidelines on our website and if you continue to use our services, you shall be deemed to accept such amendments.

Dated: 23 June 2014

Version: 2.0


Para Pelanggan/Pembekal/Rakan Niaga/Juru perunding kami yang dihargai,

Per: Garis Panduan Perlindungan Data Peribadi : Maklumat Peribadi - Notis dan Keizinan

SIRIM BERHAD di No. 1, Persiaran Dato ' Menteri, Seksyen 2, 40700 Shah Alam, Selangor, Malaysia, bagi mengelakkan keraguan, termasuk kesemua anak syarikat dan syarikat sekutunya (“Kumpulan SIRIM”) (selepas ini dirujuk sebagai "Kami") adalah komited untuk mengekalkan kerahsiaan, keselamatan dan integriti data peribadi yang diberikan oleh anda. Garis Panduan ini bertujuan untuk menonjolkan tatacara kami menguruskan data peribadi dan pilihan yang ada kepada anda untuk mengakses atau menghadkan akses kami kepada data peribadi anda.

Jenis-jenis data peribadi yang dikumpul dan diproses

Apabila kami memberikan perkhidmatan kepada anda, kami mungkin mengumpulkan data peribadi berikut: -

  • o    Nama
  • o    Kad Pengenalan / Pasport
  • o    Jantina
  • o    Alamat
  • o    Status Perkahwinan
  • o    Bangsa
  • o    Pekerjaan
  • o    Nombor telefon
  • o    Mel Elektronik
  • o    Keterangan mengenai Akaun Perbankan
  • o    Maklumat kad kredit

Untuk membolehkan anda menikmati manfaat sepenuhnya daripada perkhidmatan kami, kami mungkin memerlukan anda untuk menyediakan kami dengan data di atas.

Anda mempunyai pilihan, pada bila-bila masa, untuk tidak memberikan data peribadi anda atau untuk menarik balik persetujuan anda untuk pemprosesan data peribadi anda, namun sekiranya anda menolak untuk memberikan data peribadi anda atau menarik balik kebenaran anda untuk kami membuat pemprosesan data peribadi anda, kami berkemungkinan tidak akan dapat memberikan atau melaksanakan program dan perkhidmatan kami dengan berkesan.

Bagaimana kami menggunakan data peribadi anda

Kami mengumpul data peribadi bagi maksud yang berikut:

  • o    menilai keperluan anda bagi perkhidmatan yang diperlukan;
  • o    memenuhi obligasi kontrak kami kepada anda;
  • o    untuk memberikan jawapan kepada pertanyaan yang dibuat;
  • o    bagi tujuan penyelidikan termasuk data sejarah dan bagi tujuan perangkaan statistik;
  • o    mengesahkan kesahihan data yang disimpan oleh kami yang berkaitan kepada anda dari semasa ke semasa;
  • o    untuk membolehkan kami memantau, mengkaji semula dan memperbaiki produk dan perkhidmatan yang kami tawarkan;
  • o    untuk penilaian dan analisis pasaran, pelanggan, produk dan perkhidmatan kami, termasuk meminta pendapat anda mengenai produk dan perkhidmatan kami dan menjalankan kaji selidik pelanggan;
  • o    menyediakan ruang berkomunikasi biasa (termasuk edaran bahan-bahan pemasaran khusus yang berkaitan dengan perkhidmatan kami);
  • o    penyiasatan untuk sebarang aduan, transaksi mencurigakan dan bagi tujuan penyelidikan untuk perkhidmatan atau penambahbaikan produk kami;
  • o    bertindak balas kepada pertanyaan anda atau permintaan akses data dan memudahkan operasi harian kami;
  • o    mematuhi keperluan undang-undang atau peraturan;
  • o    untuk tujuan penyimpanan rekod dan kemaskini rekod;
  • o    untuk menguruskan risiko; dan
  • o    bagi apa-apa maksud lain yang anda telah persetujui.

Data peribadi yang dikumpul akan disimpan oleh kami untuk jangka masa yang dibenarkan / dikehendaki di bawah undang-undang Malaysia, yang mungkin berlanjutan ke tempoh selepas tamatnya hubungan kontrak anda dengan kami.

Keselamatan

Kami mengekalkan keselamatan data peribadi seperti berikut:

  • o    Sistem kawalan keselamatan yang mencukupi dengan gabungan kawalan akses fizikal dan elektronik, teknologi firewall dan lain-lain langkah-langkah keselamatan yang munasabah yang diambil untuk melindungi kerahsiaan dan keselamatan data peribadi anda;
  • o    Akses kepada data peribadi anda dengan kami adalah ketat atas dasar keperluan;
  • o    memastikan pembekal kami, ejen atau kontraktor mematuhi dan mengamalkan standard keselamatan yang sama.

Kami mencadangkan agar anda hanya menyambung dengan kami melalui rangkaian yang selamat. Elakkan berhubung dengan rangkaian yang memiliki ciri-ciri keselamatan yang diragui.

Tiada maklumat peribadi yang akan dikumpul semasa anda melayari Laman Web Kumpulan SIRIM kecuali maklumat yang dikemukakan oleh anda melalui e-mel.

Penggunaan ‘Cookies’

Kami mengumpul maklumat tentang lawatan anda laman web kami dari cookies. Cookies adalah paket maklumat yang disimpan dalam komputer anda yang membantu navigasi laman web anda dengan menyesuaikan maklumat laman web disesuaikan dengan keperluan anda. Cookies tidak akan mengenal pasti pengguna individu, tetapi hanya mengenalpasti komputer yang digunakan. Anda tidak diwajibkan untuk menerima cookies. Jika anda bimbang, anda boleh menetapkan komputer anda sama ada untuk menerima semua cookie, untuk memaklumkan anda apabila cookies dikeluarkan, atau tidak menerima cookies pada setiap masa. Walau bagaimanapun, penolakan cookies boleh menjejaskan penggunaan laman web kami kerana kami tidak akan dapat untuk memperibadikan aspek penggunaan laman web ini.

Laman Web Kumpulan SIRIM menggunakan 'cookies non-persistent' atau 'cookies per session’. Cookies ini tidak merekodkan data secara kekal dan ia tidak juga disimpan di dalam pemacu keras komputer anda. Sebaik sahaja anda menutup pelayar anda atau meninggalkan laman web ini, ianya akan dihapuskan.

SIRIM Kumpulan Laman Web ini mempunyai pautan ke laman web agensi Kerajaan dan Bukan Kerajaan. Garis Panduan ini terpakai hanya untuk laman web ini. Anda diingatkan bahawa laman web yang terdapat dalam pautan ini mungkin mengguna pakai garis panduan yang berbeza. Untuk menentukan bagaimana mereka berurusan dengan maklumat peribadi anda, anda perlu memastikan bahawa anda membaca garis panduan yang berkaitan.

Pendedahan data peribadi anda

Kami mungkin mendedahkan data peribadi anda kepada: -

  • o    pembekal perkhidmatan, ejen atau kontraktor yang bekerja dengan kami. sama ada di dalam atau di luar Malaysia untuk menyediakan perkhidmatan kepada anda;
  • o    ahli Kumpulan SIRIM;
  • o    mana pemegang serah hak, penerima pindahmilik, peserta atau sub-peserta kepada hak atau perniagaan kami;
  • o    mana-mana orang yang kepadanya kami berada di bawah kewajipan untuk membuat pendedahan di bawah keperluan mana-mana undang-undang, kaedah-kaedah, peraturan-peraturan, perintah mahkamah, kod amalan dan garis panduan mengikat kami termasuk, tanpa had, mana-mana badan pengawal selia undang-undang, badan-badan kerajaan, atau badan-badan industri yang diiktiraf, dan jika dikehendaki oleh undang-undang; dan
  • o    juruaudit, peguam, perunding dan penasihat lain kami.

Hak-hak dan pilihan

Kami mengalu-alukan maklum balas / pertanyaan. Jika anda ingin membuat sebarang pertanyaan atau aduan atau akses permintaan atau pembetulan data peribadi, sila hubungi kami di : -

Pegawai Perlindungan Data Kumpulan SIRIM: Puan Zurina binti Mohd. Bistari

E-mel kepada: This email address is being protected from spambots. You need JavaScript enabled to view it.

Apa-apa permintaan untuk akses atau pembetulan data peribadi mungkin tertakluk kepada bayaran dan juga kepada Garis Panduan ini atau undang-undang sedia ada. Walau bagaimanapun, kami berhak untuk menolak permintaan proses yang menjejaskan keselamatan dan privasi data peribadi orang lain, juga permintaan yang tidak praktikal atau tidak dibuat dengan suci hati.

Di mana anda memilih untuk menghadkan hak kami untuk memproses data peribadi, had batasan itu tidak termasuk pemprosesan mandatori data peribadi.

Pindaan lanjut

Kami akan dari semasa ke semasa, menyiarkan pindaan kepada Garis Panduan ini di laman web kami dan jika anda terus menggunakan perkhidmatan kami, anda akan dianggap menerima pindaan tersebut.

Bertarikh : 23 Jun 2014

Isu: 2.0

Dear Our Valued Customers/Suppliers/Business Partners/Consultants,

Re: Personal Data Protection Guidelines - Personal Information - Notice and Consent

SIRIM BERHAD of No. 1, Persiaran Dato' Menteri, Section 2, 40700 Shah Alam, Selangor, Malaysia, for the avoidance of doubt, includes all its subsidiaries and associated companies (“SIRIM Group”) (hereinafter referred as "We", "Us", "Our") are committed to maintain the confidentiality, security and integrity of the personal data supplied by you. This Guidelines aims to highlight the manner we deal with the personal data and the choices available to you to access or limit our access to the personal data.

Types of personal data collected and processed by us

When we provide our services to you, we may collect the following personal data provided by you:-

  • o    Name
  • o    Identity Card / Passport Number
  • o    Gender
  • o    Address
  • o    Marital Status
  • o    Race
  • o    Occupation
  • o    Personal Contact Number
  • o    Email Address
  • o    Personal Bank Account Details
  • o    Credit Card information

In order for you to enjoy the full benefits of our services, we mayrequire you to provide us with the above data.

We may from time to time request for certain other personal data that may be relevant to provide our services.

You have the choice, at any time, not to provide your personal data or to revoke your consent to SIRIM Group processing and use of your personal data in accordance with this Guidelines. However, should you decline to provide your personal data or withdraw your consent for us to process your personal data, we may not not be able to provide you with the full benefit of our programme and services.

How we use your personal data

We collect personal data for the following purposes:

  • o    assessing your requirements for services;
  • o    fulfil our contractual obligations towards you;
  • o    responding to enquiries made;
  • o    research purposes including historical and statistical purposes;
  • o    matching any data held by us relating to you from time to time;
  • o    to enable us to monitor, review and improve the products and services which we offer;
  • o    for assessment and analysis of our market, customers, products and services, including asking you for your opinions on our products and services and carrying out customer surveys;
  • o    provide you with regular communications (including marketing communication in relation to our services) from us;
  • o    investigation of complaints, suspected suspicious transactions and research for service or goods improvement;
  • o    responding to your queries or data access requests and facilitating our daily operation;
  • o    to comply with and/or authorised by legal or regulatory requirements;
  • o    record keeping and updating customers’ records;
  • o    to manage risk; and
  • o    for such other purposes which you have consented.

 

The personal data collected will be retained by us for the duration permitted/required under Malaysian law, which may extend to periods after termination of your contractual relationship with us.

Security

We maintain the security of personal data as follows:

  • o    Adequate security control systems with a combination of physical and electronic access controls, firewall technology and other reasonable security measures are in place to safeguard the confidentiality and security of your personal data;
  • o    Access to your personal data by our staff is strictly on a need-to-know basis;

Ensure that our third party service providers, agents or contractors observe and practise a similar standard of security.We strongly suggest that you only connect from a secured network. Avoid connecting from networks with unknown or uncertain security characteristics.

No personally identifiable information is gathered during the browsing of SIRIM Group Website except for information given by you via e-mails.

Cookies

We collect information about your visit of our websites from cookies. Cookies are packets of information stored in your computer which assist your website navigation by customizing site information tailored to your needs. Cookies do not identify the individual user, just the computer used. You are not obliged to accept cookies. If you are concerned, you can set your computer either to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. However, rejection of cookies may affect your use of our websites as we will be unable to personalize aspects of your use of the website.

SIRIM Group Website uses only ‘non-persistent cookies’ or ‘per-session cookies’ which serves technical purposes like switching the languages of the Website. These cookies do not permanently record data and they are not stored on your computer’s hard drive. Once you close your browser, the cookie is deleted.

When you visit our web site(s), we will record your visit only and will not collect any personally identifiable information (i.e. information that is about you and identifies you) from you unless otherwise stated. Cookies used (if any) in any part of our web site will not be deployed for collecting personally identifiable information. For your information, Cookies are small computer files that can be stored in web surfers' computers for the purposes of obtaining configuration information and analyzing web surfers' viewing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our web sites.

SIRIM Group Website contains links to other websites, both Government and Non-Government organisations. This Personal Data Protection Guidelines applies solely only to our site and you should be aware that other sites linked by the website may have different personal data protection policies applicable to it. To determine how they deal with your personal information, you should ensure that you read their respective personal data protection policies.

Disclosure of your personal data

We may disclose your personal data to:-

  • o    our third party service providers, agents or contractors who work with us whether in or outside Malaysia, to provide services to you;
  • o    members of SIRIM Group;
  • o    any actual or proposed assignee, transferee, participant or sub-participant of our rights or business;
  • o    any person to whom we are under an obligation to make disclosure under the requirements of any law, rules, regulations, court order, codes of practice or guidelines binding on us including, without limitation, any applicable regulators, governmental bodies, or industry recognised bodies, and where otherwise required by law; and
  • o    our auditors, lawyers, consultants and other advisors.

Rights and choices

We welcome all feedbacks/inquiries. If you would like to make any inquiries, complaint, request access or correction of your personal data, please contact us at:-

SIRIM Group Data Protection Officer : Puan Zurina binti Mohd. Bistari

Email to : This email address is being protected from spambots. You need JavaScript enabled to view it.

Any request for access or correction of personal data may be subject to a fee and also to this Guidelines or existing data protection laws.

However, we reserve the right to decline to process requests which jeopardize the security and privacy of the personal data of others as well as requests which are impractical or not made in good faith.

Where you elect to limit our right to process the personal data, the limitation does not include processing of mandatory personal data.

Further Amendments

We will from time to time, post amendments to this Guidelines on our website and if you continue to use our services, you shall be deemed to accept such amendments.

Dated: 23 June 2014

Version: 2.0