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03

SOCIOLOGY. SERVICES. COMPANY ORGANIZATION AND MANAGEMENT. ADMINISTRATION. TRANSPORT


03.080

Services


 
MS 1432 : 1998
Guidelines on complaints handling.
This standards sets out the essential elements for the management of complaints from inception to satisfaction or final determination, as the case may be, irrespective of the nature of the complaint or the size of the organization receiving the complaint. It further provides guidelines for the implementation of a complaint handling process.
Price Code : B
 
 

03.100

Company organization and management


 

03.100.30

Management of human resources


 
MS ISO 9926-1 : 2001
Cranes - Training of operators - General
Specifies the minimum training to be given to trainee operators of cranes, to develop basic operational skills and to impart the requisite knowledge for the proper use of those skills. This standard defines the overall training scheme within which specific training should be given for each type of crane (for example tower cranes, mobile cranes, etc.).
Price Code : A
 
 

03.120

Quality


 

03.120.10

Quality management and quality assurance


 
MS ISO 9000 : 2000
Quality management systems - Fundamentals and vocabulary
Describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.
Price Code : D
 
MS ISO 9001 : 2000
Quality management systems - Requirements
Specifies requirements for a quality management system where an organisation
a) needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
b) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
Price Code : D
 
MS ISO 9004 : 2000
Quality management systems - Guidelines for performance improvements
Provides guidelines beyond the requirements given in MS ISO 9001 in order to consider both the effectiveness and efficiency of a quality management system, and consequently the potential for improvement of the performance of an organisation. When compared to MS ISO 9001, the objectives of customer satisfaction and product quality are extended to include the satisfaction of interested parties and the performance of the organisation. This standard is applicable to the processes of the organisation and consequently the quality management principles on which it is based can be deployed throughout the organisation. The focus of this standard is the achievement of ongoing improvement, measured through the satisfaction of customers and other interested parties.
Price Code : G
 
MS ISO 10006 : 1998
Quality management - Guidelines to quality in project management
These guidelines use project management processes to serve as a framework to discuss their application. This standard is applicable to projects of varying complexity, small or large, of short or long duration, in different environments, and irrespective of the kind of project product (including hardware, software, processed material, service or combinations thereof). This may necessitate some tailoring of the guidance to suit a particular project.
Price Code : D
 
MS ISO 10011 : Part 1 : 1994
Guidelines for auditing quality systems : Part 1 : Auditing.
This standard establishes basic audit principles, criteria, practices and guidelines for establishing, planning and documenting audits of quality systems.
Price Code : B
 
MS ISO 10011 : Part 2 : 1994
Guidelines for auditing quality systems : Part 2 : Qualification criteria for quality system auditors.
This standard provides guidance on minimum qualification criteria required for auditors who conduct auditing of quality systems.
Price Code : A
 
MS ISO 10011 : Part 3 : 1994
Guidelines for auditing system : Part 3 : Management of audit programme.
This standard gives basic guidelines for managing quality systems audit programmes.
Price Code : A
 
MS ISO 10012 : Part 1 : 1994
Quality assurance requirement for measuring equipment : Part 1 : Metrological confirmation systems for measuring equipment.
This standard specifies the quality assurance requirements for a supplier to ensure that measurements are made with an intended accuracy.
Price Code : C
 
MS ISO 10012 : Part 2 : 1998
Quality assurance for measuring equipment - Part 2 : Guidelines for control of measurement processes
This standard contains quality assurance recommendations that may be used by a Supplier to provide enhanced assurance that measurements are made with the intended accuracy. It also contains guidance on the implementation of the recommendations. It is also intended to be used as a guide for quality management or as a requirement document on agreement between the Supplier and the Customer.
Price Code : C
 
MS ISO 10013 : 1996
Guidelines for developing quality manuals.
This Malaysian Standard provides guidelines for the development, preparation and control of quality manuals according to the needs of user. It covers the documentation of quality systems, process of preparing a quality manual, approval, contents, issue and control.
Price Code : B
 
MS ISO 10015 : 2002
Quality management - Guidelines for training
These guidelines cover the development, implementation, maintenance and improvement of strategies and systems for training that affect the quality of the products supplied by an organization.
Price Code : B
 
MS ISO 10725 : 2004
Acceptance sampling plans and procedures for the inspection of bulk materials
This Malaysian standard specifies acceptance sampling plans by the determination of variables and use of acceptance inspection for bulk materials. These sampling plans comply with specific operating characteristic curves at reasonable cost. It is applicable to the inspection where the lot mean of a single quality characteristic is the principal factor in determination for acceptability, but also gives special procedures for multiple quality characteristics.
Price : RM80
 
MS ISO 16269-7 : 2004
Statistical interpretation of data - Part 7 : Median - Estimation and confidence intervals
This Malaysian standard specifies the procedures for establishing a point estimate and confidence intervals for the median of any continuous probability distribution of a population, based on a random sample size from the population. These procedures are distribution-free, i.e. they do not require knowledge of the family of distributions to which the population distribution belongs. Similar procedures can be applied to estimate quarties and percentiles.
Price : RM20
 
MS ISO 15161 : 2002
Guidelines on the application of ISO 9001:2000 for the food and drink industry
This Malaysian Standard gives guidance to organisations in applying the requirements of ISO 9001 during the development and implementation of a quality management system in the food and drink industry. This Malaysian Standards gives information on the possible interaction of the ISO 9000 series of standards and the hazard analysis and critical control point (HACCP) system for food safety requirements. This Malaysian Standard is not intended for certification, regulatory or contractual use.
Price Code : D
 
MS ISO/TS 16949 : 2003
Quality management systems – Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organisations
This Malaysian Standard specifies requirements for a quality management system where an organisation a)needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements; and b)aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements. NOTE. In this Malaysian Standard, the term “product” applies only to the product intended for, or required by, a customer.
Price Code : D
 
MS ISO 19011 : 2003
Guidelines for quality and/or environmental management systems auditing
This Malaysian Standard is identical with ISO 19011:2002. This Malaysian Standard provides guidance on the principles of auditing, managing audit programmes, conducting quality management system audits and environmental management system audits, as well as guidance on the competence of quality and environmental management system auditors. This Malaysian Standard is applicable to all organisations needing to conduct internal r external audits of quality and/or environmental management systems or to manage an audit programme.
Price Code : D
 
 

03.120.20

Product and company certification. Conformity assessment


 
MS ISO 10012 : 2003
Measurement management systems – Requirements for measurement processes and measuring equipment.
This Malaysian Standard specifies generic requirements and provides guidance for the management of measurement processes and metrological confirmation of measuring equipment used to support and demonstrate compliance with metrological requirements. It specifies the quality management requirements as part of the overall management system and to ensure metrological requirements are met.
Price RM30
 
MS ISO 17024 : 2003
Conformity assessment – General requirements for bodies operating certification of persons
This Malaysian Standard specifies requirements for a body certifying persons against specific requirements, including the development and maintenance of a certification scheme for persons.
Price : RM20
 
MS ISO/IEC Guide 58 : 1999
Calibration and testing laboratory accreditation systems - General requirements for operation and recognition
Sets out the general requirements for the operation of a system for accreditation of calibration and/or testing laboratories so that the accreditations granted and the services covered by the accreditations may be recognized at a national or an international level and the body operating the accreditation system may be recognized at national or international level as competent and reliable. The object of this document is to provide guidance for the setting upand operation of an accreditation body and to facilitate agreements on mutual recognition of accreditation of laboratories between such bodies. This standard is identical with ISO/IEC Guide 58 : 1993.
Price Code : B
 
MS ISO/IEC Guide 61 : 1999
General requirements for assessment and accreditation of certification/registration bodies
Specifies general requirements for a body to follow if it is to be recognized at a national or international level as competent and reliable in assessing and subsequently accrediting certification bodies or registration bodies.
Price Code : B
 
MS ISO/IEC Guide 62 : 1999
General requirements for bodies operating assessment and certification/registration of quality systems
Specifies general requirements for a third-party body operating quality system certification/registration to meet if it is to be recognized as competent and reliable in the operation of quality system certification/registration. The requirements for any body operating certification/registration of quality systems. This standard is identical with ISO/IEC Guide 62 : 1996 and it supersedes MS EN 45012 : 1994.
Price Code : B
 
MS ISO/IEC 17025 : 2001
General requirements for the competence of testing and calibration laboratories
General requirements for the competence of testing and calibration laboratories Specifies the general requirements for the competence to carry out tests and/or calibrations, including sampling. It covers testing and calibration performed using standard methods, non-standard methods, and laboratory-developed methods. This standard is applicable to all organisations performing tests and/or calibrations. These include, for example, first-, second- and third-party laboratories, and laboratories where testing and/or calibration forms part of inspection and product certification. This standard supersedes MS ISO/IEC Guide 25 : 1990.
Price Code : D
 
 

03.120.30

Application of statistical methods


 
MS 1178 : 1990
Drafting specification based on limiting the number of defectives permitted in small samples.
Clauses relating to quality control and acceptance tests based on statistical analysis of sampling results are frequently specified in Malaysian Standards. This Malaysian Standard is intended to serve as a guide to Technical Secretaries and Committee members in the drafting of such clauses.
Price Code : B
 
MS 1755 : 2004
Statistical aspects of sampling from bulk materials - Part 1 : General principles
This Malaysian standard establishes the general principles for the application and statistical treatment of the sampling of bulk materials. It also provides general guidance and examples for estimating necessary variances and checking precision and bias when the average value of a quality caharcteristic is investigated. Furthermore, it gives information relating to the statistical analyses of serial data, by the use of variograms and correlograms.
Price : RM100
 
MS ISO 2602 : 1994
Statistical requirement for measuring equipment estimation of the mean confidence interval.
This Malaysian Standard specifies the statistical treatment of tests results needed to calculate a confidence interval for the mean of a population. This standard shall be used with test results expressed by measurements of a continuous character. The probability distribution taken as a mathematical model for the total population is a normal distribution for which parameters, mean m and standard deviation s are unknown.
Price Code : B
 
MS ISO 2854 : 1994
Statistical interpretation of data - Techniques of estimation and tests relating to means and variances.
This Malaysian Standard specifies the technique required to estimate the mean or the variance of population and to examine hypothesis.
Price Code : E
 
MS ISO 2859-0 : 2000
Sampling procedures for inspection by attributes - Part 0 : Introduction to the ISO 2859 attribute sampling system
Explains the terms used in acceptance sampling, describes the various schemes and plans, gives practical advice on sampling inspection and discusses some of the theoretical aspects.
Price Code : G
 
MS ISO 2859-1 : 2001
Sampling procedures for inspection by attributes - Part 1 : Sampling schemes indexed by acceptance quality limit (AQL) for lot-by-lot inspection.
This part of MS ISO 2859 specifies an acceptance sampling system for inspection by attributes. It is indexed in terms of the acceptance quality limit (AQL). Its purpose is to induce a supplier through the economic and psychological pressure of lot non-acceptance to maintain a process average at least as good as the specified acceptance quality limit, while at the same time providing an upper limit for the risk to the consumer of accepting the occasional poor lot.
Price Code : J
 
MS ISO 2859-2 : 2000
Sampling procedures for inspection by attributes - Part 2 : Sampling plan indexed by limiting quality (LQ) for isolated load inspection
Establishes LQ sampling plans and procedures for inspection by attributes compatible with MS ISO 2859/1 that can be used when the switching rules given in MS ISO 2859/1 are not applied, for example, when lots are of an isolated nature.
Price Code : C
 
MS ISO 2859-3 : 2000
Sampling procedures for inspection by attributes - Part 3 : Skip-lot sampling procedures
Specifies generic attribute skip-lot sampling procedures for reducing the inspection effort on products submitted by those suppliers who have demonstrated their ability to control, in an effective manner, all facets of quality and who consistently produce lots which meet requirements. The reduction in inspection effort is achieved by selecting at random, with a specified probability, whether a lot presented for inspection will be passed without inspection. This procedure extends to the inspection of lots the principle of random selection already applied within MS ISO 2859-1 to the individuals comprising a lot.
Price Code : C
 
MS ISO 2859-4 : 2002
Sampling procedures for inspection by attributes - Part 4 : Procedures for assessment of stated quality levelss
This Malaysian Standard establishes sampling plans and procedures that can be used to assess whether the quality level of an entity (lot, process, etc) conforms to a declared value. The sampling plans have been devised so as to obtain a risk of less than 5% of contradicting a correct declared quality level. The risk of 10% of failing to contradict in incorrect declared quality level which is related to the limiting quality ratio (see clause 4). Sampling plans are provided corresponding to three levels of discriminatory ability.
Price Code : B
 
MS ISO 3207 : 1994
Statistical interpretation of data - Determination of a statistical tolerance interval.
This Malaysian Standard specifies methods enabling a sample to be used as the basis for determining a statistical tolerance interval, that there is confidence level that there is a confidence level that it will contain at least a proportion p of the population from which the sample is taken.
Price Code : C
 
MS ISO 3301 : 1994
Statistical interpretation of data - Comparison of two means in the case of paired observations.
This Malaysian Standard specifies a method known as paired observations which is a special method described in Table A of ISO 2854. This standard is to be used to establish a difference between two treatments, in the case where X is carried out after the first treatment and Y after the second treatment.
Price Code : B
 
MS ISO 3494 : 1994
Statistical interpretation of data - Power of tests relating to means and variances.
This Malaysian Standard specifies the methods of type II risk designated by b and power of the tests. The conditions of application as stated in the "General Remarks" in "IT-Specification and standardization of data elements : Part 3 : Basic attributes of data elements.
Price Code : E
 
MS ISO 3534-1 : 1999
Statistics -Vocabulary and symbols - Part 1 : Probability and general statistical terms
Defines probability and general statistical terms which may be used in the drafting of other International Standards. In addition, it defines symbols for limited number of these terms.
- Terms used in the theory of probability
- General statistical terms
- General terms relating to observations and test results
This standard is identical to ISO 3534-1 : 1993 and it supersedes MS 481 : 1977.
Price Code : F
 
MS ISO 3534-2 : 1999
Statistics - Vocabulary and symbols - Part 2 : Statistical quality control
Defines statistical quality control terms which may be used in the drafting of other International Standards.
The terms are classified under the following main headings:
- General statistical and quality control terms,
- Sampling and acceptance sampling terms,
- Terms relating to process measures.
This standard is identical with ISO 3534-2 : 1993 and it supersedes MS 481 : 1977.
Price Code : E
 
MS ISO 3534-3 : 2001
Statistics - Vocabulary and symbols - Part 3 : Design of experiments
This part of MS ISO 3534 defines the terms used in the field of design of experiments and may be used in the drafting of other Malaysian Standards.
Price Code : E
 
MS ISO 3951 : 1994
Sampling procedures and charts for inspection by variables for per cent non conforming.
This Standard establishes sampling plans and procedures for inspection by variables for percent non conforming which complements with ISO 2859.
Price Code : M
 
MS ISO 5479 : 2001
Statistical interpretation of data - Tests for departure from the normal distribution
This Malaysian Standard gives guidance on methods and tests for use in deciding whether or not the hypothesis of a normal distribution should be rejected, assuming that the observations are independent.
Price Code : D
 
MS ISO 5725-1 : 2002
Accuracy (trueness and precision) of measurement methods and results - Part 1 : General principles and definitions
The purpose of this Malaysian Standard is to outline the general principles to be understood when assessing accuracy (trueness and precision) of measurement methods and results, and in applications, and to establish practical estimations of the various measures by experiment.
Price Code : C
 
MS ISO 5725-2 : 2002
Accuracy (trueness and precision) of measurement methods and results - Part 2 : Basic method for the determination of repeatability and reproducibility of a standard measurement method
This Malaysian Standard - amplifies the general principles to be observed in designing experiments for the numerical estimation of the precision of measurement methods by means of a collaborative interlaboratory experiment; - provides a detailed practical description of the basic method for routine use in estimating the precision of measurement methods; - provides guidance to all personnel concerned with designing, performing or analysing the results of the tests for estimating precision.
Price Code : E
 
MS ISO 5725-3 : 2002
Accuracy (trueness and precision) of measurement methods and results - Part 3 : Intermediate measures of the precision of a standard measurement method
This Malaysian Standard specifies four intermediate precision measures due to changes in observation conditions (time, calibration, operator and equipment) within a laboratory. These intermediate measures can be established by an experiment within a specific laboratory or by an interlaboratory experiment.
Price Code : D
 
MS ISO 5725-4 : 2002
Accuracy (trueness and precision) of measurement methods and results - Part 4: Basic methods for the determination of the trueness of a standard measurement method
This Malaysian Standard provides basic methods for estimating the bias of a measurement method and the laboratory bias when a measurement method is applied. It is concerned exclusively with measurement methods which yield measurements on a continuous scale and give a single value as the test result, although the single value maybe the outcome of a calculation from a set of observations.
Price Code : C
 
MS ISO 5725-5 : 2002
Accuracy (trueness and precision) of measurement methods and results - Part 5 : Alternative methods for the determination of the precision of a standard measurement method
This Malaysian Standard
- provides detailed descriptions of alternatives to the basic method for determining the repeatability and reproducibility standard deviations of a standard measurement method, namely the split-level design and a design for heterogeneous materials;
- describes the use of robust methods for analysing the results of precision experiments without using outlier tests to exclude data from the calculations, and in particular, the detailed use of one such method.
Price Code : F
 
MS ISO 5725-6 : 2002
Accuracy (trueness and precision) of measurement methods and results - Part 6 : Use in practice of accuracy values
This purpose of this Malaysian Standard is to give some indications of the way in which accuracy data can be used in various practical situations. This standard is concerned exclusively with measurement methods which yield measurements on a continuous scale and give a single numerical figure as the result, although this single figure maybe the outcome of a calculation from a set of observations.
Price Code : E
 
MS ISO 7870 : 2000
Control charts - General guide and introduction
Presents key elements and philosophy of the control chart approach, and identifies a wide variety of control charts, including those related to the Shewhart control charts, including those related to the Shewhart control chart and those with process acceptance or on-line predictive emphasis. This standard presents an overview of the basic principles and concepts and illustrates the relationship among various control chart approaches to aid in the selection of the most appropriate standard for given circumstances. This standard supersedes MS 569 : Part 1 : 1978.
Price Code : B
 
MS ISO 7966 : 2000
Acceptance control chart
Gives guidance on the uses of acceptance control charts and establishes general procedures for determining sample sizes, action limits and decision criteria. Examples are included to illustrate a variety of circumstances in which this technique has advantages and to provide details of the determination of the sample size, the action limits and the decision criteria. This standard supersedes MS 569 : Part 3 : 1978.
Price Code : C
 
MS ISO 8258 : 1994
Shewhart control chart.
This standard establishes a guide to the use and understanding of the Shewhart Control Chart approach in statistical process control methods.
Price Code : D
 
MS ISO 8422 : 1994
Sequential sampling plans for inspection by attributes.
This standard specifies sequential sampling plans and procedures for inspection by attributes of discrete items.
Price Code : E
 
MS ISO 8423 : 1994
Sequential sampling plans for inspection by variables for percent non-conforming (known standard deviation).
This standard specifies sequential sampling plans and procedures for inspection by variables of discrete items.
Price Code : E
 
MS ISO 11095 : 2001
Linear calibration using reference materials
This Malaysian Standard outlines the general principles needed to calibrate a measurement system and to maintain that "calibrated" measurement system in a state of statistical control.
Price Code : D
 
MS ISO 11453 : 2002
Statistical interpretation of data - Tests and confidence intervals relating to proportions
This Malaysian Standard describes specific statistical methods for addressing the following questions.
a) Given a population of items from which a sample of n items has been drawn, x of the sample items are found to show a specified characteristic. What proportion of the population has that characteristic? (See A forms, subsclause 8.1)
b) Is the proportion estimated in a) different from a nominal (specified) value? (see B forms, subclause 8.2)
c) Given two distinct populations, are the proportions with the characteristic in the two populations different?
(See C forms, subclause 8.3).
d) In b) and ) how many items must be sampled in the population(s) to be sufficiently sure that the result of the test is correct? (See 7.2.3 and 7.3.3).
It is essential that the drawing of samples does not have any appreciable effect on the population. If the sample drawn at random is less than 10% of the population this is usually satisfactory, but if the sample is greater than this, reliable results can be obtained only by replacing each item sampled drawing the next item at random from the population.
Price Code : G
 
MS ISO 11648-2 : 2004
Statistical aspects of sampling from bulk materials - Part 2: Sampling of particulate materials
This standard establishes the basic methods for sampling particulate materials in bulk from moving streams and stationary situations, including stopped-belt sampling, to provide samples for measuring one or more variables in an unbiased manner and with known degree of precision. The sampling methods are applicable to materials that require inspection to verify compliance with product specifications or contract settlement between trading partners, or to estimate the set of variables and variances that describes a system or procedure.
Price : RM110
 
MS ISO 11843-1 : 2001
Capability of detection - Part 1 : Terms and definitions
This part of MS ISO 11843 specifies terms and definitions relating to the detection of a difference between an actual state of a system and its basic state. The general concepts laid down in this part of MS ISO 11843, critical value of the response variable, critical value of the net state variable and minimum detectable value of the net state variable (see definitions Nos. 9 to 11), apply to various situations such as checking the existence of a certain substance in a material, the emission of energy from samples or plants, or the geometric change in static systems under distortion.
Price Code : B
 
MS ISO 11843-2 : 2002
Capability of detection - Part 2 : Methodology in the linear calibration case
This Malaysian Standard specifies basic methods to :
- design experiments for the estimation of the critical value of the net state variable, the critical value of the response variable and the minimum detectable value of the net state variable;
- estimate these characteristics from experimental data for the cases in which the calibration functions is linear and the standard deviation is either constant or linearly related to the net state variable.
Price Code : C
 
 

03.120.99

Other standards related to quality


 
MS 1177 : 1990
Code of practice for the guide to the determination and use of quality related costs.
Provides guidance on the operation of quality cost system.
Price Code : C
 
 

03.220

Transport


 

03.220.01

Transport in general


 
MS ISO 14817 : 2004
Transport information and control systems – Requirements for an ITS/TICS central data registry and ITS/TICS data dictionaries
This Malaysian Standard specifies the framework, formats, and procedures used to define information exchanges within the Intelligent. Transport System/Transport Information and Control Systems (ITS/TICS) sector. It defines the content of the ITS/TICS central Data Registry and Data Dictionaries, the registration process to enter data concepts into the Data Registry. Throughout the text, the Data Registry should be taken to mean the ITS/TICS central Data Registry.
Price : RM100
 
MS ISO 15623 : 2004
Transport information and control systems – Forward vehicle collision warning systems – Performance
This Malaysian Standard specifies performance requirements and test procedures for systems capable of warning the driver of short inter-vehicle and closing speed which may cause a rear-end collision with other vehicles, including motor cycles, ahead of the subject vehicle while it is operating at ordinary speed. This Malaysian Standard is applicable to operations on roads with curve radii over 125 m as well as higher radius curves.
Price : RM30
 
 

03.220.20

Road transport


 
MS ISO 15622 : 2004
Transport information and control systems – Adaptive cruise control systems performance
This Malaysian Standard specifies the basic control strategy, minimum functionality requirements, basic driver interface elements, minimum requirements for diagnostics and reaction to failure, and performance test procedures for Adaptive Cruise Control (ACC) systems. ACC is fundamentally intended to provide longitudinal control of equipped vehicles while travelling on highways under free-flowing traffic conditions. ACC may be augmented with other capabilities, such as forward obstacle warning.
Price : RM30
 
 

03.220.40

Transport by water


 
MS 1048 : 1986
Code of practice for the transportation of dangerous goods by ships.
This standard is a total adoption of the International Maritime Dangerous Goods Code (IMDG Code) published by the International Maritime Organization (IMO), London. The code lays down basic principles, cover classification, listing and labelling of dangerous goods, documentation of dangerous goods shipments, packaging, and storage.Detailed requirements for individual substances are included in the nine classes of dangerous goods.
Price Code : A
 
 


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