1. The purchaser of standards are, subject to the following conditions, entitled for refund of all monies duly paid or return of the standards as follows:-
- mistakes caused by system errors or due to duplicate payment that occurs attributable to system failure and/or system interruption from SIRIM Group.
- Tear off/damaged standards document upon receiving due to packaging or courier failure (only applicable for the purchase of Hardcopy version). Customers need to return the damaged document to SIRIM Group within 3 days and the damages documemt, subject to availability of stocked, will be exchange with the new one.
2. Purchase of softcopy version of standards which was successfully downloaded by Customer is not eligible for any return or refund.
3. Shipping and handling charges are still applicable and are not refundable even if the customer decides to self-collect the document.
4. Refund timeframe is within 10 days of the date of purchase.
5. Refund procedures as listed :
- Client to request for a refund
- Sales Centre will verify and escalate the issue
- Problem identified as for no. 1 (a or b)
- Refund will be made to the client.
While every reasonable effort is made to deliver the training programmes as scheduled in this planner, SIRIM STS reserves the right to cancel, postpone or make changes to any scheduled training programmes including without limitation, the scheduled speaker(s), dates, venue, programme contents or other matters without prior notice.
- After acceptance by the client of end user license agreement, the document price specified in the accepted offer shall be due and payable by the client
- SIRIM Group shall only provide the document purchased upon receipt of the full payment by credit card transaction, wire or cash.
- If payment (in full) has not yet been received, document will be hold for downloading (PDF document) and shipping (hardcopy document)
- Purchase of PDF documents will be able to downloaded immediately after approval and only one time allowed
- Shipping of hardcopy document(s) will take 1-5 working days depending on stock availability