: Where is SIRIM headquarters located?

: 1, Persiaran Dato' Menteri, P.O. Box 7035, Section 2, 40700 Shah Alam, Selangor, Malaysia.
Coordinate: N 3°04'06.8", E 101°30'56.4"

: What are SIRIM’s operating hours?

: 8:30am to 5:00pm

: What is SIRIM’s standard working hours?

:
States in Peninsular Malaysia with Saturdays and Sundays as weekends
Monday to Thursday:
8.00 am - 5.00 pm
Break: 1.00 pm - 2.00 pm
Friday:
8.00 am - 4.45 pm
Break: 12.30 pm - 2.45 pm

States in Peninsular Malaysia with Fridays and Saturdays as weekends
Sunday to Wednesday:
8.00 am - 4.45 pm
Break : 1.00 pm - 2.00 pm
Thursday:
8.00 am - 4.30 pm
Break : 1.00 pm - 2.00 pm

Sabah & Sarawak
Monday to Thursday:
7.30 am - 4.15 pm
Break : 1.00 pm - 2.00 pm
Friday:
7.30 am - 4.15 pm
Break : 11.45 am - 2.00 pm

: What are SIRIM’s main services?

: Industrial research, commercialisation of technology, certification, testing and verification, measurement and calibration, product packaging, safety printing, training and consultation, development of industry standards.

: How to contact SIRIM Berhad?

: Toll Free: 1-300-88-7035
Tel: (603) 5544 6000
Fax: (603) 5544 6694
E-mel / Email: web@sirim.my

: Does SIRIM have offices in every state?

: SIRIM’s state offices in Johor, Melaka, Selangor, Kuala Lumpur, Pahang, Terengganu, Perak, Penang, Kedah, Sabah and Sarawak.

: How to apply permit for communication equipment or product ie phone, TV box, etc.?

: For Communication and multimedia product: To get the permit, you will need to provide the information below and email to sirimepermit@sirim.my:
1. K1 form (Custom form) & Airway Bill (if your item is under Forwarding Company; UPS / DHL etc.)
OR
Pos Malaysia statement & Airway Bill(if you Forwarding Company is under Pos Malaysia)

2. Product Specification / Brochure (model/brand)

3. Photocopy IC / Passport (for foreigner)

4. Commercial Invoice / Proforma Invoice

5. Purpose of Import (personal use/company/exhibition/sales)

The Application Form and Quotation (Permit Charges) will be emailed to you once the above information received by Permit Team.
After you have completed the Application Form and make the payment, kindly email that information to Permit Team for them to process your application.
Application process will take within 1 to 2 working days.
You will receive the Certificate of Approval for you to submit to your Forwarding Company to claim your item.

Person in-charge:
Rustam Samsul
Tel: 03-55445911
H/p: 010-9710516
Email: rustam@sirim.my

Fatin Suryati Mohd Anuar
Tel: 03-55445883
H/p: 019-3921340
Email: fsuryati@sirim.my>

Zetty Zulaikha Zaidi
Tel: 03-55445935
Email: zetty@sirim.my>

: What is the procedure to get a product certification?

: Product certification scheme will involve an audit of quality system in the factory and product testing. These are the basic steps for our product certification services.

1. Complete the Product Certification Questionnaire (ePCS/FOR/01-1). You need to identify the applicable/suitable standard for your product which cater for your product requirement or to comply with any regulatory requirement. For example MS / ISO / BS / EN/ ASTM or other acceptable international standard.

2.Return the questionnaire form to SIRIM QAS International.

3. SIRIM QAS Internatioanl will issue the quotation.

4. Complete the Product Certification Application (ePCS/FOR/01-2), relevant authority (ePCS/FOR/01-3), trade mark (ePCS/FOR/01-4 & 01-4.1) and Declaration by manufacturer (For Trading company with local / foreign manufacturer, sign by manufacturer (ePCS/FOR/01-5).

5. Return the forms together with the payment. 6. SIRIM QAS International will issue acceptance letter.

7. SIRIM QAS International and applicant will discuss on the factory inspection schedule and other arrangements.

8. SIRIM QAS International auditor will conduct the factory audit and select samples for testing.

9. Testing of product. Quotation for testing will be issued separately at this point.

10.Recommendation for certification.

11. If factory audit and testing successful, SIRIM QAS will issue license / certificate.

Note:
-For Electrical / Electronic products, a complete full type test report from an accredited laboratory shall also be submitted together with the complete questionnaire form.
-Validity of the Test Report must NOT MORE than 5 years

Person in-charge:
Ir. Syed Fadzil - IECEX
Tel: 03-55445636
H/p: 019-3223375
Email: syed@sirim.my

Wan Fariza Johari - Eco label/non electrical
Tel: 03-55446499
Email: wfariza@sirim.my

Nordiana Busero - Electrical
Tel: 03-55445993
Email: nordiana@sirim.my

Siong Mee Fen - Label
Tel: 03-55445984
Email: meefen@sirim.my

Masitah Mohd Mangsor - Application
Tel: 03-55445993
Email: masitah@sirim.my

: What is the procedure for the testing service?

:
1. Enquiry
Sent the following details to cserviceqas@sirim.my:
• Product details (specification, brochure, drawing etc.)
• Type of test/test methodology/reference standard
• Company address and contact person

Note: It is compulsory to request item No. 1 from customer for escalation to section.



2. Quotation
Issuance of quotation (PP3) by SIRIM QAS International

3. Submission of application
Submission of application by client:
• Application form (PP1)
• Quotation (PP3)
• Full payment as per quotation issued

4. Submission of sample
Submission of sample by client

5. Issuance of Test Report
• Issuance of test report to the customer via Testing Management System (TMS)
• Information of status of Test Report & sam-ples through (TCQS/FOR/03-1)

Person in charge:

ELECTRICAL
Nor Ashida binti Md Ghazali - Audio Video & Electronic Lab & Battery
Tel: 03-55446174
Email: ashida@sirim.my

Muhammad Ridhuan Bin Razali - Cable & Domestic Lab - House-hold Products
Tel: 03-55446907
Email: ridhuan@sirim.my

Faizal Bin Hakim - Lamps, Accessories & IP Test (Ingress Protection)
Tel: 03 - 55445093
Email: faizalh@sirim.my

CIVIL AND CONSTRUCTION
Abdul Razak Mat Jam - Technical
Tel: 03-55445861
H/p: 013-3715165
Email: abrazak@sirim.my

Nurliyana binti Roslaily
Tel: 03-55445183
Email: liya@sirim.my

OTHER THAN ELECTRICAL & CIVIL
Azizi bin Ahmad
Tel: 03-55446596
Email: aazizi@sirim.my

Rosnah Binti Mohd Yusof
Tel: 03-55445926
Email: rosnah@sirim.my

Shuana Binti Mohd Aris
Tel: 03-55445006
Email: shuana@sirim.my

: How to apply for testing, inspection and certification with SIRIM?

: Same as the above.

: How to apply certificate of approval (COA) for electrical product?

: The regulation of Electrical and Electronics (E&E) product in Malaysia is under the authority of Energy Commission of Malaysia while SIRIM is the Testing, Inspection and Certification Body in Malaysia.

Energy Commission has regulated some of the Electrical & Electronic products as per listed in page 29-49 in the Guideline for approval of Electrical equipment (Electricity regulation 1994) and mandatory to have Certificate of Approval (CoA) from the Commission before it can be imported to Malaysia.

Here is the summary on how to get CoA and SIRIM-ST label;



Person in charge:

Norliza Abu Razak - Administration
Tel: 03-55445649
Email: norlizar@sirim.my

Ahmad Faisal bin Zadeli - Technical
Tel: 03-55445043
Email: afaisalz@sirim.my

: What and how to apply certificate of approval (COA) for iron and steel?

: Identification of HS Code
Guideline:
• HS Code starts with : 72 & 73 are for Iron & Steel
• HS Code starts with : 76 is for Aluminium

If the HS Code stated CIDB

Customer need to liaise directly with CIDB for CoA application. Contact details as follows:

Ezza Hanum
Tel: 03-4047 7452 / 7442 / 7443
Email: ezza.hanum@cidb.gov.my

En. Izzat Azri
Tel: 03-4047 7445 / 7446
Email: izzat@cidb.gov.my

If the HS Code stated SIRIM, customer liaise directly with SIRIM for CoA application


Procedure to apply Certificate of approval:
1. Get username/password from dagangnet (COA have to apply using epermit online system) Visit http://epermit.dagangnet.com.my
2. Fill in all needed information with attached Bill of lading, packing list, mill certificate (English words) and invoice.
3. SIRIM will issue quotation.
4. Importer pay the said quotation.
5. Importer send the proof of payment and purpose date for inspection.
6. Inspection and testing.
7. If comply COA will be granted

Person in charge:
Mohd Fitri Faizrin Bin Md Elias
Tel: 03 - 5544 6649
Email: faizrin@sirim.my

Nur Shuhada binti Shaari
Tel: 03 - 5544 6648
Email: shuhada@sirim.my

: How to get eco-labelling scheme?

: Product certification scheme will involve an audit of quality system in the factory and product testing.

Here are the basic steps for our product certification services:
1. Complete the Product Certification Questionnaire (ePCS/FOR/01-1). You need to identify the applicable/suitable standard for your product which cater for your product requirement or to comply with any regulatory requirement. For example MS / ISO / BS / EN/ ASTM or other acceptable international standard.

2. Return the questionnaire form to us.

3. SIRIM QAS International will issue the quotation.

4. Complete the Product Certification Application (ePCS/FOR/01-2), relevant authority (ePCS/FOR/01-3), trade mark (ePCS/FOR/01-4 & 01-4.1) and Declaration by manufacturer (For Trading company with local / foreign manufacturer, sign by manufacturer (ePCS/FOR/01-5)

5. Return the forms together with the payment.

6. SIRIM QAS International will issue acceptance letter.

7. SIRIM QAS and applicant will discuss on the factory inspection schedule and other arrangements.

8. SIRIM QAS auditor will conduct the factory audit and select samples for testing.

9. Testing of product. Quotation for testing will be issued separately at this point.

10. Recommendation for certification.

11. If factory audit and testing successful, SIRIM QAS will issue license / certificate.

Note: Eco Labelling Scheme license is valid for TWO (2) years.


Person in-charge:
Wan Fariza Johari - Eco label/non electrical
Tel: 03-55446499
Email: wfariza@sirim.my

Masitah Mohd Mangsor - Application
Tel: 03-55445993
Email: masitah@sirim.my

: How to apply ISO 9001:2005?

: Process invlove to be certified to the Management System Certification scheme.

1. Submit Request for Information (RFI)

Fill up RFI and submit to SIRIM QAS International. Based on the information in the RFI, a quotation will be prepared. The quotation provides an estimate for the total cost for certification.


2. Application

Upon acceptance of the quotatin, the applicant is required to submit the application form together with the application fee. Audit team leader responsible for the client file will be appointed.


3. Stage 1 Audit

Stage 1 audit is carried out to determine the adequacy of the client’s management system documentation and readiness to proceed to the Stage 2 audit.


4. Stage 2 Audit

After the findings from the Stag 1 audit have been resolved, the client is to notify the Audit Team Leader on the readiness to proceed to the Stage 2 audit. The purpose of the Stage 2 audit is to evaluate the implementation, including effectiveness, of the client’s management system.


5. Recommendation

On satisfactory completion of the Stage 2 audit and verification of any non-conformity (ies) raised, the Audit Team Leader will prepare a recommendation report to the appointed decision maker for approval.


6. Approval of Certification

The appointed decision maker rviews and approves the recommendation for certification under the authority of the Certification Advisory Committee.


7. Issuance of Certificate

The certificate will be issued upon payment of all fees and the signing of the Certification Agreement. The certificate is valid for 3 or 5 years from the date of approval (based on scheme).


8. Surveillance and Recertification Audit

All certified organisations will be subjected to one annual surveillance audit. In exceptional cases, 2 or 4 surveillance audits (based on scheme) may be carried out annually. The first surveillance audit will be carried out within 12 months from the date of certification. Renewal of certification is subject to a satisfactory recertification audit carry out before the expiry of the certificate.



Person in charge:

Loo Soon Khai- Engineering & Others (mechanical)
Tel: 03-55445678
H/p: 019-2163399
Email: skloo@sirim.my

Emirlia Binti Azmir - Service Industry
Tel: 03-55445045
H/p: 019-3229853
Email: emirlia@sirim.my

Loong Poh Kwan - Food, Forestry & Agriculture
Tel: 03-55446347
H/p: 012-5007362
Email: pkloong@sirim.my

: Where can I purchase document of Standards?

: Standards are available for purchase from Sales of Standard Counter, Block 1 , SIRIM Headquarters in Shah Alam.

: What type of standards are available for sale at SIRIM Berhad?

:
1. SIRIM Industry Standard including ECO, Carbon Foot Print Documents
2. Foreign and International Standards (IEC, ISO, AS, DIN, JIS, ANSI, API, IPC, NFPA, SAE, ASME etc)

: Is MS standards available for sale at SIRIM Berhad?

: Not available. Please purchase it directly from Department Standard of Malaysia, Cyberjaya

: Do SIRIM sell publications other than standards?

: Yes. We sell Malaysian Acts & Regulations in hardcopy format only.

: How can I get quotation or pricing if I am interested to purchase the standards?

: Please contact person in charge :

Wan Rosmawati Binti Wan Abdullah
Tel : 03- 55446105

Salinah Baharudin
Tel: 03- 55446112
OR
Email: salesofstandard@sirim.my